Terms and Conditions – Kibale Tours
Last Updated: 14 November 2026
Introduction – Kibale Tours Terms and Conditions
The Kibale Tours Terms and Conditions explain our Uganda safari booking procedures, payment requirements, cancellation policies, trekking permit arrangements and refund conditions. Before booking a safari with Kibale Tours, we encourage every traveller to read these terms carefully to understand their rights and responsibilities.
At Kibale Tours, we organize gorilla trekking, chimpanzee trekking, wildlife safaris, birdwatching adventures and customized Uganda safari experiences. Furthermore, we aim to provide transparent booking arrangements and reliable customer service throughout your journey.
By confirming a safari reservation, you agree to the applicable booking terms communicated by Kibale Tours, including the 30% non-refundable deposit and the remaining 70% balance payable upon arrival, subject to applicable law.
2. Safari Bookings and Reservations
Travellers can request safari quotations through our website, WhatsApp or other official communication channels.
To prepare a booking, Kibale Tours may request information such as:
- Full names of travellers.
- Nationality and country of residence.
- Preferred travel dates.
- Number of adults and children.
- Selected safari itinerary.
- Accommodation preferences.
- Passport information required for official trekking permits.
- Special travel arrangements or accessibility requirements.
A safari enquiry does not automatically constitute a confirmed reservation.
Bookings become confirmed only after Kibale Tours issues written confirmation and the agreed payment requirements have been satisfied.
3. Safari Prices and Quotations
Safari prices depend on the selected itinerary, travel dates, number of travellers, accommodation category, transport arrangements and applicable activity fees.
Our quotations may include accommodation, meals, private safari transport, national park entrance fees, guided activities and trekking permits.
However, the exact inclusions and exclusions will appear in the individual safari quotation.
Unless otherwise specified, international flights, visas, travel insurance, personal expenses and optional activities are excluded.
Kibale Tours will communicate any material changes affecting an unconfirmed quotation before a customer proceeds with booking.
4. Safari Booking Deposits and Payment Terms
Kibale Tours requires a 30% non-refundable deposit of the total safari package price to confirm a safari reservation.
The deposit enables us to secure accommodation, transportation, safari activities and other arrangements necessary for the confirmed itinerary.
30% Non-Refundable Safari Deposit
The following payment conditions apply:
- A 30% deposit of the total safari package price is required to confirm a booking.
- The 30% deposit is non-refundable if the customer voluntarily cancels the safari, except where applicable law requires otherwise.
- The remaining 70% of the safari package price is payable upon arrival in Uganda, before the commencement of the safari services.
- Gorilla and chimpanzee trekking permits may require full advance payment.
- All payments must be made through official payment channels communicated by Kibale Tours.
- Any applicable bank transfer or currency conversion charges will be communicated before payment.
A safari reservation becomes confirmed once Kibale Tours receives the required deposit and issues written booking confirmation.
Payment of the Remaining 70% Balance
Customers must pay the outstanding 70% safari balance upon arrival, before the scheduled safari begins.
Kibale Tours will communicate the accepted payment methods in advance to ensure a convenient payment process.
Failure to pay the outstanding balance as agreed may result in the suspension or cancellation of safari services, subject to applicable law and any refund rights.
Gorilla and Chimpanzee Trekking Permit Payments
Gorilla and chimpanzee trekking permits are subject to the booking and payment conditions of the relevant wildlife authority.
Where full advance payment is necessary, Kibale Tours will inform customers before purchasing the permits.
Permit cancellation, rescheduling and refund conditions will follow the applicable issuing authority’s rules at Uganda Wildlife Authority.
6. Safari Cancellation Policy
Customers wishing to cancel a confirmed safari must notify Kibale Tours in writing through an official communication channel.
The following conditions apply:
- The initial 30% safari booking deposit is non-refundable when a customer voluntarily cancels the confirmed safari, except where applicable law requires otherwise.
- Any additional cancellation charges must be disclosed in the customer’s accepted booking agreement.
- Payments made for gorilla and chimpanzee trekking permits are subject to the relevant issuing authority’s cancellation and refund conditions.
- Where a customer requests a change of travel dates, Kibale Tours will review the availability of accommodation, trekking permits and other booked services.
- Any additional costs associated with requested changes will be communicated before the customer confirms the revised arrangements.
Where Kibale Tours cancels a safari or cannot provide agreed services, the customer’s refund or alternative arrangements will be determined according to the circumstances, the booking agreement and applicable law.
7. Safari Refund Policy
Kibale Tours aims to maintain clear and transparent refund arrangements for all confirmed safari bookings.
Non-Refundable Booking Deposit
The initial 30% safari deposit is non-refundable when a customer voluntarily cancels a confirmed booking, except where applicable law provides otherwise.
This condition will be communicated before the customer makes payment.
Remaining 70% Safari Balance
Because the remaining 70% is payable upon arrival, customers are not normally required to pay this balance before reaching Uganda.
If a customer has already paid additional amounts, any applicable refund will be assessed according to the confirmed booking agreement, supplier conditions and relevant legal requirements.
Trekking Permit Refunds
Gorilla and chimpanzee trekking permits may have separate cancellation and refund restrictions.
Kibale Tours cannot guarantee refunds for permits where the issuing authority does not authorize reimbursement.
Refund Processing
Where a refund is due, Kibale Tours will communicate the approved amount and payment arrangements.
Refunds will be processed within a reasonable period, taking account of applicable legal requirements and any necessary supplier reconciliation.
Nothing in these Terms and Conditions excludes or limits customer rights that cannot lawfully be excluded.
8. Changes to Confirmed Safari Itineraries
Kibale Tours aims to operate confirmed safaris according to the agreed itinerary.
However, circumstances may occasionally require adjustments.
These may include:
- Severe weather conditions.
- Road closures or transport disruptions.
- National park restrictions.
- Accommodation availability problems.
- Wildlife authority instructions.
- Safety or security concerns.
- Other circumstances beyond reasonable operational control.
When changes become necessary, we will communicate with affected customers as soon as reasonably practicable.
Where possible, we will propose suitable alternative arrangements.
Material changes and any associated refund or cancellation rights will be handled according to the booking agreement and applicable law.
9. Accommodation and Lodge Arrangements
Accommodation will be selected according to the confirmed safari package.
Kibale Tours works with hotels, lodges and camps across Uganda, including properties near major national parks.
Room categories, meal plans and accommodation standards will be specified in the quotation.
If a confirmed accommodation provider becomes unavailable, we will discuss an appropriate alternative with the customer.
Any material difference in the accommodation arrangements will be addressed before proceeding where reasonably possible.
10. Safari Transportation
Transport arrangements depend on the selected safari package.
Private safaris may use suitable 4×4 safari vehicles with professional driver-guides.
Customers are expected to follow reasonable safety instructions during road transfers, wildlife game drives and other transport activities.
Seat belts should be used where fitted and required.
Travel times may vary because of road conditions, traffic, weather and other operational factors.
11. Wildlife Viewing and Safari Experiences
Kibale Tours provides opportunities to observe wildlife in natural environments.
However, wild animals move freely, and sightings cannot be guaranteed.
This applies to mountain gorillas, chimpanzees, lions, elephants, leopards, shoebills and other wildlife.
Guests must follow the instructions of authorized guides and park rangers.
Approaching, feeding, disturbing or attempting to touch wildlife is prohibited unless specifically permitted by the responsible authority.
12. Health, Fitness and Medical Requirements
Certain safari activities require a reasonable level of physical fitness.
Gorilla trekking, chimpanzee trekking, hiking and nature walks may involve uneven terrain, steep slopes or extended walking periods.
Travellers should inform Kibale Tours of any relevant mobility limitations or assistance requirements that may affect their travel arrangements.
Guests remain responsible for obtaining appropriate medical advice, recommended vaccinations and necessary medication before travelling.
Wildlife authorities may restrict participation in primate trekking when health conditions create a risk to protected animals or other participants.
13. Travel Documents and Entry Requirements
Travellers are responsible for ensuring they possess the necessary documents for entering and travelling within Uganda.
These may include:
- A valid passport.
- An appropriate Uganda visa or other entry authorization.
- Required health documentation.
- Travel insurance information.
- Identification details required for trekking permits.
Entry requirements may vary according to nationality and applicable government regulations.
Customers should confirm current requirements with the relevant official authorities before departure.
14. Travel Insurance
Kibale Tours strongly recommends comprehensive travel insurance for all safari participants.
Suitable insurance may include coverage for medical emergencies, evacuation, trip cancellation, personal belongings and adventure activities.
Customers should confirm that their policy covers their intended safari activities, including gorilla trekking where applicable.
15. Customer Responsibilities
Travellers are expected to behave responsibly throughout their safari.
Customers should:
- Follow instructions from guides and park authorities.
- Respect local communities and cultural traditions.
- Observe national park regulations.
- Protect wildlife and natural environments.
- Arrive on time for scheduled activities.
- Provide accurate booking information.
- Avoid behaviour that places other travellers or staff at risk.
Serious violations of safety rules may result in restrictions on participation in particular activities, subject to applicable law and the circumstances.
16. Children and Family Safari Bookings
Kibale Tours welcomes families travelling with children.
However, certain activities have official minimum age requirements.
Parents and guardians are responsible for supervising children throughout the safari.
Family accommodation arrangements and age-appropriate activities should be discussed before confirming a booking.
17. Optional Safari Activities
Additional activities may be available depending on the selected destination.
Examples include:
- Sport fishing on the Nile or Lake Victoria.
- Guided birdwatching excursions.
- Cultural and community visits.
- Nature walks and hiking.
- Boat excursions.
- Additional wildlife game drives.
Optional activities are not included in the safari price unless expressly stated in the confirmed quotation.
Some activities require separate permits, entrance fees or advance reservations.
18. Photography and Personal Belongings
Travellers are welcome to photograph wildlife, landscapes and cultural attractions where photography is permitted.
However, guests must respect restrictions imposed by wildlife authorities and local communities.
Permission should be requested before photographing individuals where appropriate.
Customers are responsible for taking reasonable care of their personal belongings, including cameras, mobile phones, passports and valuables.
Any liability for loss or damage will be determined according to the circumstances, the booking agreement and applicable law.
19. Circumstances Beyond Our Control
Certain events may occur outside the reasonable control of Kibale Tours.
Examples include natural disasters, extreme weather, government restrictions, civil disturbances, epidemics and major transport disruptions.
Where such events affect a confirmed safari, Kibale Tours will make reasonable efforts to communicate available options and arrange suitable alternatives where possible.
Cancellation, rescheduling and refund arrangements will depend on the applicable booking terms, supplier conditions and relevant legal requirements.
20. Complaints and Customer Support
We aim to provide professional safari services and responsive customer support.
If you experience a problem during your safari, please notify your guide or contact Kibale Tours as soon as reasonably possible.
Early notification allows us to investigate the concern and seek a practical solution.
Customers may also submit written feedback after completing their safari.
We will review complaints fairly and respond within a reasonable period.
21. Personal Information and Privacy
Kibale Tours may collect personal information necessary for safari enquiries, reservations, trekking permits and customer communication.
We aim to handle this information responsibly and in accordance with applicable data protection requirements.
For further information, please read our Kibale Tours Privacy Policy.
22. Governing Law
These Terms and Conditions are governed by the applicable laws of Uganda, subject to any mandatory consumer protection rights or other laws that cannot lawfully be excluded.
Where a dispute arises, the parties should first attempt to resolve the matter through reasonable communication.
Any unresolved dispute may be referred to an appropriate authority or court with jurisdiction.
23. Changes to These Terms and Conditions
Kibale Tours may update these Terms and Conditions to reflect changes in our services, operational procedures or applicable legal requirements.
Updated terms will be published on our website with a revised date.
For confirmed bookings, the terms accepted at the time of booking will ordinarily apply unless the parties lawfully agree otherwise.
24. Contact Kibale Tours
For questions about safari reservations, payment arrangements, cancellations or these Terms and Conditions, please contact us.
Business Name: Kibale Tours
Website: https://kibaletours.com/
WhatsApp / Telephone: +256 753 266 007
Location: Uganda
Our team can assist with safari enquiries, itinerary planning and booking arrangements.
25. Explore Uganda Safari Experiences with Kibale Tours
Discover our Uganda Gorilla Trekking Safaris and Uganda Chimpanzee Trekking Experiences.
Whether you are planning a private wildlife safari, a primate trekking adventure or a customized Uganda holiday, Kibale Tours can help you explore suitable travel options.
Thank you for choosing Kibale Tours.