Welcome to the Kibale Tours Privacy Policy. At Kibale Tours, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, request a safari quotation, contact us through WhatsApp or make a booking for our Uganda safari experiences.

Furthermore, it outlines your privacy rights and explains how you can contact us regarding your personal information.

Privacy Policy – Kibale Tours

Last Updated: 14 November 2026

1.Kibale Tours Privacy Policy – Introduction

Welcome to Kibale Tours. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, requesting safari quotations or booking travel experiences in Uganda and East Africa.

This Kibale Tours Privacy Policy explains how we collect, use, store, share and protect personal information through our website, https://kibaletours.com/, and our travel-related services.

Our services include Uganda gorilla trekking, chimpanzee trekking, wildlife safaris, birdwatching, cultural tours, accommodation arrangements and customized travel itineraries.

By using our website, you acknowledge that you have been informed about our privacy practices as described in this policy.

2. Personal Information Collected by Kibale Tours

Kibale Tours may collect personal information when you contact us, request a quotation or make a safari reservation.

Depending on the services requested, this information may include:

Full name and contact details.
Email address and telephone number.
Country of residence and nationality.
Travel dates and preferred destinations.
Number of travellers and group details.
Accommodation and transportation preferences.
Passport information when required for official permits or reservations.
Payment and booking confirmation details.
Special travel requirements voluntarily provided by customers.
Messages submitted through our website, email or WhatsApp.

We collect only information reasonably necessary for the relevant travel arrangements and business purposes.

3. How Kibale Tours Uses Personal Information

Kibale Tours processes personal information to provide travel services, respond to enquiries and manage bookings.

Specifically, we may use your information to:

Prepare personalized safari itineraries and quotations.
Arrange gorilla and chimpanzee trekking permits.
Reserve accommodation and transportation.
Communicate booking confirmations and travel updates.
Coordinate services with authorized tourism partners.
Respond to customer questions and support requests.
Process payments and maintain necessary financial records.
Improve our website and customer service.
Meet applicable legal and regulatory obligations.

Where required by applicable law, we obtain consent before using personal information for marketing communications.

4. Safari Bookings and Trekking Permits

Certain Uganda safari experiences require official permits and advance reservations.

For example, gorilla trekking in Bwindi Impenetrable National Park and chimpanzee trekking in Kibale National Park may require personal information such as names, nationality and identification details.

When necessary, Kibale Tours may share relevant booking information with authorized organizations, including:

Uganda Wildlife Authority.
National park authorities.
Accommodation providers.
Transport operators.
Licensed tourism service providers.

We limit the information shared to what is reasonably necessary for arranging the requested services.

5. Website Contact Forms and Safari Enquiries

When you submit a safari enquiry through our website, we may collect the information entered into the contact form.

This may include your name, email address, telephone number, travel dates and preferred safari package.

We use this information to respond to your request and provide relevant travel information.

Submitting an enquiry does not automatically confirm a safari booking.

6. WhatsApp and Direct Communications

Kibale Tours provides WhatsApp as a convenient communication channel for safari enquiries and reservations.

Our official WhatsApp contact is +256 753 266 007.

When you contact us through WhatsApp, we may receive your telephone number, profile information made available through the service and the content of your messages.

We use this information to respond to enquiries, discuss travel arrangements and provide booking assistance.

WhatsApp is operated by a third-party provider and has its own privacy practices. We encourage customers to review the provider’s privacy information.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences and understand visitor interactions.

Depending on the technologies enabled on our website, cookies may be used for:

Essential website functionality.
Website security and performance.
Visitor preferences.
Website traffic measurement.
Understanding how visitors use safari pages.
Measuring the effectiveness of marketing activities.

Where legally required, we will request consent before placing non-essential cookies.

You can also manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Third-Party Websites and External Links

Our website may contain links to third-party websites, including accommodation providers, national park authorities, social media platforms and travel-related services.

These websites operate independently and may have their own privacy policies.

Kibale Tours is not responsible for the privacy practices or content of external websites.

We recommend reviewing the relevant privacy policies before submitting personal information.

9. Payment Information and Booking Transactions

When customers confirm safari reservations, payment information may be required to process deposits or outstanding balances.

Payments may be handled through bank transfers or other approved payment arrangements communicated during booking.

Where third-party payment providers are used, they may process payment information according to their own privacy and security policies.

Kibale Tours does not require customers to provide unnecessary sensitive financial information through ordinary website enquiry forms.

10. Kibale Tours Privacy Policy – Data Security

Kibale Tours takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.

These measures may include:

Restricting access to customer booking information.
Using secure website connections where available.
Maintaining appropriate account access controls.
Sharing information only with relevant service providers.
Reviewing information handling practices.
Limiting the collection of unnecessary personal details.

However, no internet transmission or electronic storage system can guarantee absolute security.

11. Sharing Information with Tourism Partners

To provide safari services, we may share necessary customer information with trusted tourism partners.

These may include lodges, hotels, transport providers, guides, permit authorities and activity operators.

For example, an accommodation provider may require a guest’s name and arrival date to confirm a reservation.

Similarly, official trekking permit arrangements may require identification information.

We do not sell customers’ personal information to advertisers or data brokers.

12. International Travellers and Data Transfers

Kibale Tours welcomes visitors from different countries, including travellers from Europe, Australia, North America, Asia and Africa.

Because our services involve international tourism, personal information may be transferred between countries when necessary to arrange travel services.

Where applicable, we take reasonable steps to ensure that international transfers comply with relevant data protection requirements.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

The duration of the booking relationship.
Customer service and follow-up requirements.
Accounting and tax obligations.
Legal and regulatory requirements.
Legitimate business recordkeeping needs.

When personal information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

14. Your Privacy Rights Under Kibale Tours Privacy Policy

Depending on applicable data protection laws, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Object to certain uses of your information.
Withdraw consent where processing relies on consent.
Request information about how your data is used.
Raise concerns with an appropriate data protection authority.

Certain requests may be subject to legal obligations, identity verification or other lawful limitations.

To exercise your rights, please contact Kibale Tours using the details provided below.

15. Children’s Privacy

Kibale Tours offers family-friendly safari experiences. However, some activities, including gorilla and chimpanzee trekking, have official minimum age requirements.

When arranging family bookings, we may collect limited information about children from their parents or legal guardians.

We do not knowingly collect unnecessary personal information directly from children.

Parents and guardians should supervise children’s use of our website and communication services.

16. Marketing Communications

With appropriate permission or another lawful basis, Kibale Tours may share information about new safari itineraries, seasonal travel opportunities and relevant tourism experiences.

Customers may request to stop receiving marketing communications at any time.

To unsubscribe, contact us through our official communication channels.

We will respect valid opt-out requests in accordance with applicable law.

17. Data Protection and Applicable Laws

Kibale Tours aims to handle personal information responsibly and in accordance with applicable Ugandan data protection requirements, including the Data Protection and Privacy Act, 2019, and relevant regulations.

Where additional privacy laws apply to particular customers or processing activities, we will take reasonable steps to comply with those requirements.

For more information about personal data protection in Uganda, visit the official Uganda Personal Data Protection Office website. You can use the official Uganda Personal Data Protection Office website.

This policy should be interpreted alongside applicable legal obligations.

18. Changes to This Privacy Policy

Kibale Tours may update this Privacy Policy to reflect changes in our services, website functionality, business practices or legal requirements.

When updates are made, we will revise the last updated date at the beginning of this page.

Visitors are encouraged to review this policy periodically.

19. Contact Kibale Tours About Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact us.

For more information about our safari experiences, travel enquiries and booking services, please visit the Kibale Tours homepage. You can also explore our Uganda Gorilla Trekking and Uganda Chimpanzee Trekking pages.

Business Name: Kibale Tours

Website: https://kibaletours.com/

WhatsApp / Telephone: +256 753 266 007

Country: Uganda

Please clearly explain your enquiry so that we can provide appropriate assistance.

20. Our Commitment to Your Privacy

At Kibale Tours, we believe that responsible handling of personal information is essential to building trust with our travellers.

Whether you are planning a gorilla trekking adventure, a chimpanzee trekking safari or a complete Uganda wildlife holiday, we aim to respect your privacy throughout the enquiry, booking and travel process.

Thank you for choosing Kibale Tours to explore the natural beauty, wildlife and cultural heritage of Uganda.